Ask us anything. Learn more about how we support mental heath professionals.
Think of a virtual receptionist as a cross between a traditional answering service, and an in house receptionist. We are experts that work strictly with mental health professionals. As a result, we are able to take calls, update your schedule, book appointments, qualify incoming client leads, and much more!
Think of us as your front line telephone support. While you focus on delivering quality care, we handle all the phone calls that come in, ensuring that you have free time for yourself, and time to develop your mental health practice.
Of course; all our plans are designed to give you to the ideal level of support. In any given month, you’ll be able to change your plan to accommodate your expected amount of incoming calls.
You can send as little or as much calls as you need to us. We’ll show you how to forward your calls to us when you need to, and unforward you calls when you want to. The flexibility is yours!
When it comes to business phone numbers, we’ve got you covered. You can forward your existing numbers to us. Alternately, we can provide a fresh new number for you. Finally, you can also consider posting your existing phone number to Taravox. Either way. we’ll answer every call so you can focus on growing your business.
Absolutely! When we set up your account, you’ll be able to decide if, when, and how calls are transferred to you. You can have calls transferred “warm” (meaning that we will get you on the line, introduce the caller, and connect you both), or “cold” (meaning that we send the client straight through to you, without coming online to do an introduction).
We can use any combination of cold and warm transfers you want, for a call answering experience that compliments how you run your practice.
Yes, just forward your referrals to us, and we will handle the rest. We’ve handles referrals from Psychology Today, God Therapy, Therapy for Black Girls, many different EAPs. Open Path Collective, and more.
Additionally, at no extra cost, we can get access to your calendar, and ensure that new clients, important appointments, and more, are always kept updated in your calendar.
Most of our therapists say that waking up to well organized appointment calendar has simplified their practice, and supercharged their effectiveness as a mental health professional.
Visit our pricing page to learn more about the structure and cost of our plans.
All our virtual receptionist plans are month no month (no contract required, ever). They are designed to scale up (and down) with your behavioral health practice.
All of our virtual receptionists team are based in North America. We pride ourselves on creating local jobs. In addition, we are also HIPAA (for USA practices) and PIPEDA (for Canadians) compliant.
Our virtual receptionist team can provide coverage from 8 AM to 9 PM, Eastern time. This provides coverage for most mental health client needs.
If you need coverage outside of our regular hours, contact us to make arrangements.
Between 3 – 5 virtual receptionists will be assigned to your account. They will all be trained in the important details they are required to know to answer your clients incoming calls.
Yes; in addition to handling incoming calls, we can update your software systems with any customer information necessary.
We know how to work with the various EMR/EHR systems most widely used by therapists. This includes Simple Practice, AdvancedMD, Therapy Notes, and other software systems.
We’d be happy to discuss a custom plan with you. Reach out to us to discuss in more detail.
Reach out to us to get more information on Taravox virtual receptionist services.